How to Think on Your Feet

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How to Think on Your FeetImagine the following scenarios . . .

You’re attending an in-house meeting, sitting around a conference table with your colleagues. Without warning, the meeting organizer turns to you and asks what course of action you recommend. All eyes are on you waiting for your response.

You receive a call from an angry customer who’s upset with the quality of the product you just sold. The customer wants to know what you’re going to do about it.

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