How to Apologize

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Have you ever made a mistake but found it hard to apologize afterwards? You’re not alone. Elton John had it right when he sang: “Sorry seems to be the hardest word.” Ego and pride can get in the way, preventing us from using the opportunity to learn from our mistakes, make amends and restore trust with the person we’ve hurt or offended.

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Connect through Conversation

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A colleague recently had coffee with a friend whom she hadn’t seen for awhile. Afterwards, my colleague shared her feelings of disappointment with their get-together. Over the course of two and a half hours, her “friend” talked at length about herself and her family. Never once did she ask my colleague about her business or her family or her love life. “Now I remember why we drifted apart,” she told me.

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Everyday Cultural Conversations….

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The opportunities for us to share and learn from other cultures are all around us. Just yesterday I was talking with my barrista, Akiko. As I placed my order for a green tea frappucino, Akiko suggested that the next time I ordered one, I might like it the way they prefer to drink it in Japan. “Ask for extra green tea powder and hold the melon,” she recommended. In less time than it takes to sip a latte, Akiko had cracked open my worldview just a bit and I learned something about her culture that I hadn’t known before.

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